The shower in room 1028 was nice until I realize that the floor drain was clotted. It didn’t bothered me at first. But when I finished shower I was shocked to find out that my room was flooded. The water from bath room was already on the bedroom floor and reached underneath the wardrobe. I called the house keeping to deal with the problem. It was almost 10 when they finished cleaned my room floor and fixed the floor drain in shower room. It turned out that the floor drain was clotted with a huge ball of hair and stuffs as big as tennis ball, filthy and stinky! And all they could say was a simple sorry. (I actually have some pictures, but I decided not to share them here).
Not until I called the receptionist and ask to meet the MOD, a lady who was the PR manager and acting MOD at that night showed up on my door and apologized. She didn’t offer anything until I asked how the hotel procedure handling this kind of problem. Only after then she offered me to be moved to another room. I asked where she would move me, only to know that I would be moved to the room next door. In my humble opinion, the guest who experienced this kind of hindrance should had room upgraded as part of hotel service recovery. But because it was already late, I was tired, and I will check out early in the morning, I turned down the offer. Because I refused to be moved to another room, she then offered me fruit parcel to show their regret. I couldn’t believe to the point I was speechless. Ten minutes after she left, a boy showed up and gave me a plate of fresh fruit wrapped in plastic... and that was it!
When I took the shower in the morning, the floor drain was better but still needed to be fixed because my bath room was still flooded though it didn’t get in to the room like the night before.
Upon checked out, I was hoping that I would get letter or note from the hotel manager to apologize, but I didn’t get anything. Nothing at all, as if the flooded room never happened. Once again I couldn’t believe myself. This is 4-star Aston standard hotel for crying out loud. I think this hotel procedure needed to be re-evaluated by Aston and all the staffs needed to escort back to class to get lecture about Quality Service Excellent, things that they failed to serve!
Room Tip: Make sure your room would not get flooded!
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