I stayed in this hotel because the location is close to my mother house in Depok, and it was the 1st day of Idul Fitri feast. This was the newest hotel in Depok and consider luxurious with medium range rate. So if everything had turned out differently for me, it would had been the excellent experience staying in this hotel. But as I say, I somewhat had unfortunate experience.
My family and I were staying in the room 1216. It was fine at the moment we entered the room, but at night when we had already fallen asleep the disturbance began. It was the sound of water from floor drain above our floor. It seems like when every time somebody flushed their toilet or even used their bathroom, we can hear the sound of water running down the drain pipe from above us through the side of our room wall. It was really annoying to the point that my wife and I could not have a good sleep. The main purpose by staying in the good and comfortable hotel is to get the good night sleep, and it was exactly what we didn’t get. I wonder what is wrong with the design of this hotel. Had the architect not graduated from his/her school properly? What on earth were they thinking when they drew the floorplan for this hotel? Had they not thought about putting the insulation system around the drain pipe shaft as sound barrier to protect the room nearby? Beats me!
When we checked out and I was at the lobby, a lady next to me who was also doing her checked out process complained the exact same thing. She could not sleep because of the sound of floor drain or pipe drain water disturbed her night. So at least there are two rooms in this hotel had somewhat a flaw in the design. These two rooms are the rooms you guys want to avoid if you pick this hotel as your choice.
The other unfortunate experience was at the breakfast. It was major thing, but since the hotel PR manager had already called me and apologized, I decided not to share it here (sorry).
We had time to enjoy the swimming pool before sunset. It was on the side of the building at 5th floor (if I’m not mistaken). The pool is in narrow rectangle shape and it had an infinity pool with the view of Margo City Mall which located next to the hotel. It also has the small pool for children in the corner. It was nice and you should try it, especially when the day is hot. It will chill you down.
Back to lack of sleep we had. Because of this very reason, we didn’t pay full attention to our things when we checked out, and my wife left his cellphone charger in the room. Not until we had already back to our home in Cimahi, when she realized it. So I called the hotel and it turned out that the house keeping had it and the hotel promised to send it to us by courier. When I asked how much was the courier cost to send the package to us, the hotel PR manager who called me said that it was free of charge as they service recovery to what we had experienced during our stay. It was nice and I thanked her for that. As I wrote above, if it not because of this good service they gave us, I would had been given lower rate for this review.
Room Tip: Choose the room without water drain noise
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