Dr. Indra K. Muhtadi - "dokter plus"
  • Home
    • My Curriculum Vitae
    • Dr. Indra on Media
  • What's New
  • Health & Wellness Influencer & Motivator
    • Retirement Preparation from Health Point of View
    • Stres untuk Hebat
    • Health Topic Seminars
    • The Secret of Healthy Life Style
    • Company Health Management
    • Stop Smoking Course
    • Quality Service Excellent
    • Change Leadership Training and Self Improvement
    • Smile in Assertive Communication
    • Assertive Communication Skills
    • Employee Counseling for Productivity
    • Managerial Skills and Self Leadership Skills
    • Motivation and Job Satisfaction
  • Dr. Indra's Books
    • Book: "SEHAT untuk HEBAT"
    • Book: "STRES untuk HEBAT"
    • Book: "Revolusi Mental"
  • Blog: Medical Articles
    • Blog Index (A to Z)
    • Blog Index (by category)
    • Blog Articles: 2025
    • Blog Articles: 2024
    • Blog Articles: 2023
    • Blog Articles: 2022
    • Blog Articles: 2021
    • Blog Articles: 2020
    • Blog Articles: 2019
    • Blog Articles: 2018
    • Blog Articles: 2017
    • Blog Articles: 2016
    • Blog Articles: 2015
    • Blog Articles: 2014
    • Blog Articles: 2013
    • Blog Articles: 2012
    • Blog Articles: 2011
    • Blog Articles: 2010
  • Health Consultant (Praktek)
    • Location
    • Adult Vaccination
  • Health Tips Video
  • Health Calculator
    • BMI Calculator
    • Advanced BMI Calculator
    • BMI Calculator for Children
    • Ideal Body Weight Calculator
    • Exercise Calorie Calculator
    • Daily Calorie Calculator
    • Liquid Calorie Calculator
  • Health Pictures
  • My Travel and Other Blog
  • ABN Group
  • References & Partners
  • Contact Me

Bad service recovery for AC water leak

25/9/2016

0 Comments

 
favehotel Braga, Bandung, Indonesia
Picture
Overall Rating: POOR

Stayed on September 2016
Traveled on Business
Picture
I booked this hotel for my colleagues from China, just for a few hour from 9 am to 2 pm, before they moved to the better hotel of Aston Braga next door. I know that Fave hotel is budgeted hotel. The suite room in this hotel doesn’t even have the window. But it was OK, because they only was going to use it for rest after overnight flight from Ningbo, China.

In order to be able to use the hotel room in the morning, I had to book it from the day before. This means that the hotel room was not in use at night. But to my surprise, when my friends enter their room, half of the room floor was flooded by water from AC. It was at Idul Adha muslim holiday and the room were fully booked. So when I requested the new room, they couldn’t provide it for us. The house keeping staff came to the room and assessed the situation only to informed us that it going to take at least 1 hour to fix the AC. Because my colleagues would only stay form 5 hour, I decided to let it be and let them fix it after my colleagues check out that afternoon. They just wanted to take some rest anyway.

But that was it, only simple sorry from the receptionist, which I thought that it was necessary for me to talk to the MOD. A man who act as MOD that morning came and see me in the lobby and apologize. Only to apologize! I know this is budgeted hotel, but even lower class hotel would give a service recovery on occasion like this. Not until I asked he promised to discuss it with the management. Later that afternoon he called me and said that the hotel could only gave the neck pillow as their service recovery. Well, what could I say, I told him to give it to my colleagues.

Room Tip:
Room with good AC condition without leaking water

Click here for original comment on TripAdvisor website
0 Comments



Leave a Reply.

    Home  >> My Travel Blog & Other

     My Travel & Other Blog

    Categories

    All
    Airlines
    Attraction
    BestSpy Indonesia
    @ China
    @ Hong Kong
    Hotel
    @ Indonesia
    Information
    @ Malaysia
    @ Papua New Guinea
    Restaurant
    @ Saudi Arabia (KSA)
    @ Singapore
    @ Thailand


    Author

    My name is Dr. Indra K. Muhtadi, and I am a professional public speaker who travels a lot. During my travel I stayed in hotels, eat in restaurants and visit many attractions. I wrote my review on TripAdvisor's website since 2008. Now I collect them in this blog.
    Sometimes I also write my thoughts and ideas about my travel experiences.

    Please enjoy and leave a comment... thank you!

    Instagram Follow Dr. Indra on Instagram

    Acknowledgments:
    • To readers: please be wise and understand of the contents in my comments, since they are my true feeling and my sincere thoughts.
    • To business owners: This is what I wrote in TripAdvisor website. Typo error has been fixed, but no content is edited. I open to any discussions if necessary.
    • To business partners: I invite any cooperation to grow our businesses together. If you like this blog, please don't hesitate to contact me.
    • To TripAdvisor: Thank you for letting me own this blog. I write some more, I promise! :)

    My TripAdvisor Badges

    Dr. Indra K. Muhtadi Trip Advisor
    Picture

    1. Bandung, Indonesia
    2. Kuta, Indonesia
    3. Warrenton, VA, USA
    4. Opatija, Croatia
    5. Baltimore, MD, USA
    6. Story City, IA, USA
    7. Amsterdam, The Netherlands
    8. Nusa Dua, Indonesia
    • View my profile
    • Create your own travel map or travel blog
    • Great vacation rentals at TripAdvisor

    Navigation:

    Home -
    What's New -
    Health & Wellness Motivator & Influencer -
    Dr. Indra's Books -
    Blog: Medical Articles -
    ABN Group -
    Health Consultant - 
    Health Tips Video -
    Health Calculator -
    Health Pictures
    << My Travel & Other Blog >> 
    References & Partners -
    Contact Me

Proudly powered by Weebly