Aston Jayapura Hotel and Convention Center, Jayapura, Indonesia
 | Overall Rating: Terible Stayed May 2016 Traveled on business |
I stayed in this hotel because I would give a seminar in hotel ballroom. I’d rather stay in a better hotel if I had a choice. They said this is 4-star hotel, but I can assure you that it isn’t. I stayed in room 1015, and the room was gloomy, with old furniture, broken and dirty carpets. I really think that the management should start thinking of refurnishing their rooms. I stayed for two nights and I got the exactly the same breakfast menu for those two mornings, to the point that I assume it was yesterday’s food that they put for the second morning!
The seminar was a total failure, especially for the first 2 hours. Though we had checked everything the night before, it turned out to be so many things went wrong. First, the projector’s cable was broken, then followed by the audio cable was also troubled. Every time audio cable plugged in to the laptop, the picture went crazy. Not until 2 hours of seminar they came up with the solution to bring the portable speaker and place it at front.
In the middle of seminar, the electricity went out. Though it only took them about 10 seconds to switch it to gen set, it already changed the mood of the audience of those 10 seconds black out. But I think this issue of electricity went out, is the issue for every place in Jayapura. Just be prepared if you have a seminar in this city that this might also would happen to you.
The design of the lighting in the ball room was also has flaw. The ball room has several dozen lamps an almost every single of them has a single switch. So many lamp switches in the control room, to the point that even the staff got confused to turn off and on the specific lamp. I can only say that the lighting for this seminar was a total chaos!
What made things even worse that the hotel staff and supervisor, did not want to get critics and always defending themselves every time me and my team complaints. Not until me and my colleague ask the supervisor to had a word with us down stair and really tell him the convenient way in handling customer complaints. I believe that this hotel staffs never got the training of quality service excellent what so ever.
Room Tip: room with ocean view
Click here for original comment on TripAdvisor website
The seminar was a total failure, especially for the first 2 hours. Though we had checked everything the night before, it turned out to be so many things went wrong. First, the projector’s cable was broken, then followed by the audio cable was also troubled. Every time audio cable plugged in to the laptop, the picture went crazy. Not until 2 hours of seminar they came up with the solution to bring the portable speaker and place it at front.
In the middle of seminar, the electricity went out. Though it only took them about 10 seconds to switch it to gen set, it already changed the mood of the audience of those 10 seconds black out. But I think this issue of electricity went out, is the issue for every place in Jayapura. Just be prepared if you have a seminar in this city that this might also would happen to you.
The design of the lighting in the ball room was also has flaw. The ball room has several dozen lamps an almost every single of them has a single switch. So many lamp switches in the control room, to the point that even the staff got confused to turn off and on the specific lamp. I can only say that the lighting for this seminar was a total chaos!
What made things even worse that the hotel staff and supervisor, did not want to get critics and always defending themselves every time me and my team complaints. Not until me and my colleague ask the supervisor to had a word with us down stair and really tell him the convenient way in handling customer complaints. I believe that this hotel staffs never got the training of quality service excellent what so ever.
Room Tip: room with ocean view
Click here for original comment on TripAdvisor website
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