Dr. Indra K. Muhtadi - "dokter plus"
  • Home
    • My Curriculum Vitae
    • Dr. Indra on Media
  • What's New
  • Health & Wellness Influencer & Motivator
    • Retirement Preparation from Health Point of View
    • Stres untuk Hebat
    • Health Topic Seminars
    • The Secret of Healthy Life Style
    • Company Health Management
    • Stop Smoking Course
    • Quality Service Excellent
    • Change Leadership Training and Self Improvement
    • Smile in Assertive Communication
    • Assertive Communication Skills
    • Employee Counseling for Productivity
    • Managerial Skills and Self Leadership Skills
    • Motivation and Job Satisfaction
  • Dr. Indra's Books
    • Book: "SEHAT untuk HEBAT"
    • Book: "STRES untuk HEBAT"
    • Book: "Revolusi Mental"
  • Blog: Medical Articles
    • Blog Index (A to Z)
    • Blog Index (by category)
    • Blog Articles: 2023
    • Blog Articles: 2022
    • Blog Articles: 2021
    • Blog Articles: 2020
    • Blog Articles: 2019
    • Blog Articles: 2018
    • Blog Articles: 2017
    • Blog Articles: 2016
    • Blog Articles: 2015
    • Blog Articles: 2014
    • Blog Articles: 2013
    • Blog Articles: 2012
    • Blog Articles: 2011
    • Blog Articles: 2010
  • Health Consultant (Praktek)
    • Location
    • Adult Vaccination
  • Health Tips Video
  • Health Calculator
    • BMI Calculator
    • Advanced BMI Calculator
    • BMI Calculator for Children
    • Ideal Body Weight Calculator
    • Exercise Calorie Calculator
    • Daily Calorie Calculator
    • Liquid Calorie Calculator
  • Health Pictures
  • My Travel and Other Blog
  • ABN Group
  • References & Partners
  • Contact Me

Flooded room

23/9/2016

0 Comments

 
Aston Priority Simatupang Hotel & Convention Center, Jakarta, Indonesia
Picture
Overall Rating: TERRIBLE

Stayed August 2016
Traveled on Business
Picture
I stayed in this hotel on business trip for only one night. My Japanese friends and I chose this hotel because it’s close to where our business meeting would take place. It is 4-star hotel with high Aston standard. I checked in early around 12, but it was already 8 pm when I entered my room and close to 9 pm when I was ready to take shower.

The shower in room 1028 was nice until I realize that the floor drain was clotted. It didn’t bothered me at first. But when I finished shower I was shocked to find out that my room was flooded. The water from bath room was already on the bedroom floor and reached underneath the wardrobe. I called the house keeping to deal with the problem. It was almost 10 when they finished cleaned my room floor and fixed the floor drain in shower room. It turned out that the floor drain was clotted with a huge ball of hair and stuffs as big as tennis ball, filthy and stinky! And all they could say was a simple sorry. (I actually have some pictures, but I decided not to share them here).

Not until I called the receptionist and ask to meet the MOD, a lady who was the PR manager and acting MOD at that night showed up on my door and apologized. She didn’t offer anything until I asked how the hotel procedure handling this kind of problem. Only after then she offered me to be moved to another room. I asked where she would move me, only to know that I would be moved to the room next door. In my humble opinion, the guest who experienced this kind of hindrance should had room upgraded as part of hotel service recovery. But because it was already late, I was tired, and I will check out early in the morning, I turned down the offer. Because I refused to be moved to another room, she then offered me fruit parcel to show their regret. I couldn’t believe to the point I was speechless. Ten minutes after she left, a boy showed up and gave me a plate of fresh fruit wrapped in plastic... and that was it!

When I took the shower in the morning, the floor drain was better but still needed to be fixed because my bath room was still flooded though it didn’t get in to the room like the night before.

Upon checked out, I was hoping that I would get letter or note from the hotel manager to apologize, but I didn’t get anything. Nothing at all, as if the flooded room never happened. Once again I couldn’t believe myself. This is 4-star Aston standard hotel for crying out loud. I think this hotel procedure needed to be re-evaluated by Aston and all the staffs needed to escort back to class to get lecture about Quality Service Excellent, things that they failed to serve!

Room Tip: Make sure your room would not get flooded!

Click here for original comment on TripAdvisor website
0 Comments



Leave a Reply.

    Home  >> My Travel Blog & Other

     My Travel & Other Blog

    Categories

    All
    Airlines
    Attraction
    BestSpy Indonesia
    @ China
    @ Hong Kong
    Hotel
    @ Indonesia
    Information
    @ Malaysia
    @ Papua New Guinea
    Restaurant
    @ Saudi Arabia (KSA)
    @ Singapore
    @ Thailand


    Author

    My name is Dr. Indra K. Muhtadi, and I am a professional public speaker who travels a lot. During my travel I stayed in hotels, eat in restaurants and visit many attractions. I wrote my review on TripAdvisor's website since 2008. Now I collect them in this blog.
    Sometimes I also write my thoughts and ideas about my travel experiences.

    Please enjoy and leave a comment... thank you!

    Instagram Follow Dr. Indra on Instagram

    Acknowledgments:
    • To readers: please be wise and understand of the contents in my comments, since they are my true feeling and my sincere thoughts.
    • To business owners: This is what I wrote in TripAdvisor website. Typo error has been fixed, but no content is edited. I open to any discussions if necessary.
    • To business partners: I invite any cooperation to grow our businesses together. If you like this blog, please don't hesitate to contact me.
    • To TripAdvisor: Thank you for letting me own this blog. I write some more, I promise! :)

    My TripAdvisor Badges

    Dr. Indra K. Muhtadi Trip Advisor
    Picture

    1. Bandung, Indonesia
    2. Kuta, Indonesia
    3. Warrenton, VA, USA
    4. Opatija, Croatia
    5. Baltimore, MD, USA
    6. Story City, IA, USA
    7. Amsterdam, The Netherlands
    8. Nusa Dua, Indonesia
    • View my profile
    • Create your own travel map or travel blog
    • Great vacation rentals at TripAdvisor

    Navigation:

    Home -
    What's New -
    Health & Wellness Motivator & Influencer -
    Dr. Indra's Books -
    Blog: Medical Articles -
    ABN Group -
    Health Consultant - 
    Health Tips Video -
    Health Calculator -
    Health Pictures
    << My Travel & Other Blog >> 
    References & Partners -
    Contact Me

Proudly powered by Weebly