 |  Overall Rating: GOOD On board: December 2015 Traveled with Family |
I was travelling with my wife and my two children. The last thing I needed was gate change to the last minute prior to departure.
We were already around our assigned gate, window shopping in the shops along waiting room at Hong Kong Intl. airport, getting ready to aboard airplane to Shanghai. It was 10 minutes before boarding when we heard announcement that the gate had been changed. And it was consider far from previews one, especially when you are traveling with small children like I did. The gate moved to down stair where we had to take bus from the gate to the aircraft.
I was aware that I took the budgeted airlines, but in my humble opinion, they could deliver better service if they had good planning that day. I suggest they let their passenger know the gate change at least 30 minutes before boarding time.
Other than that instance, thank god everything went smoothly. The flight was calm, the crew were nice and friendly, and we arrived Shanghai on schedule.
Click here for original comment on TripAdvisor website
We were already around our assigned gate, window shopping in the shops along waiting room at Hong Kong Intl. airport, getting ready to aboard airplane to Shanghai. It was 10 minutes before boarding when we heard announcement that the gate had been changed. And it was consider far from previews one, especially when you are traveling with small children like I did. The gate moved to down stair where we had to take bus from the gate to the aircraft.
I was aware that I took the budgeted airlines, but in my humble opinion, they could deliver better service if they had good planning that day. I suggest they let their passenger know the gate change at least 30 minutes before boarding time.
Other than that instance, thank god everything went smoothly. The flight was calm, the crew were nice and friendly, and we arrived Shanghai on schedule.
Click here for original comment on TripAdvisor website
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