The Crew Hotel, Kualanamu - Medan, Indonesia
 | Overall Rating: POOR Stayed May 2016 Traveled on business |
Two-third of this hotel guests are lion group flight crew because it is located less than 8 kilometers from Kualanamu Int’l airport. I believe Lion group flight crew like to smoke a lot, because the hotel staff mentioned to me upon checked in that they can not do anything to their guest if they are smoking in the non-smoking room since a lot of their guests are smokers.
I arrived in this hotel almost midnight to stay only for several hour to catch early flight in the next morning. The room that I wanted was with single king size bed, but when I walked in to my room I smell nothing but cigarettes smoke, like I was plunged in to the ash tray. I called the front desk and complained. They said that they will spray the room with perfume which I directly disagreed since the perfume would not do much to eliminate the odor of cigarette’s smell. I asked to be moved and they did. But I was not that lucky because the hotel is full and I was moved the smaller room with twin sharing bed and I can still smell the cigarette smoke in my new room, though it was not as bad as the first one. If it was not because it was almost midnight and I just stayed for several hour, I would have decided to move to another hotel. But even until I write this, I regret my decision that night, because I should have moved anyway.
The breakfast was OK for 3-star hotel. At least I got something beyond my expectation. And thank God, this hotel now has free shuttle to the airport the next morning. Once again, at least I get more than what I’ve paid for.
Room Tip: If you don't smoke, ask the clean room.
Click here for original comment on TripAdvisor website
I arrived in this hotel almost midnight to stay only for several hour to catch early flight in the next morning. The room that I wanted was with single king size bed, but when I walked in to my room I smell nothing but cigarettes smoke, like I was plunged in to the ash tray. I called the front desk and complained. They said that they will spray the room with perfume which I directly disagreed since the perfume would not do much to eliminate the odor of cigarette’s smell. I asked to be moved and they did. But I was not that lucky because the hotel is full and I was moved the smaller room with twin sharing bed and I can still smell the cigarette smoke in my new room, though it was not as bad as the first one. If it was not because it was almost midnight and I just stayed for several hour, I would have decided to move to another hotel. But even until I write this, I regret my decision that night, because I should have moved anyway.
The breakfast was OK for 3-star hotel. At least I got something beyond my expectation. And thank God, this hotel now has free shuttle to the airport the next morning. Once again, at least I get more than what I’ve paid for.
Room Tip: If you don't smoke, ask the clean room.
Click here for original comment on TripAdvisor website
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