Grand Zuri Hotel, Pekanbaru, Indonesia
 | Overall Rating: GOOD Stayed May 2016 Traveled on business |
The decision to stay in this hotel was made to the last minute, when my team and I tried to find the place to give a seminar. So when we decided to stay in this hotel, the room were full. Since we are about to give the seminar the next morning, they gave us 3 junior suite rooms with reguler price for me and my two other friends. What a surprise! I thank the management for this.
So the room was spacious, clean, big bath room, has separate sitting room, etc. But when I stayed there they had music show downstairs to the point that I could still hear it in my room (I stayed in room 1012) up until 11 PM. I called to the front desk and asked them to do something about it. Soon after I called, the sound of music is subsided. Quick response, good!
Too bad that the seminar and meeting rooms are all located in 2nd floor where this floor is smoking floor. This is the good recipe for room full of cigarette smoke at coffee break time, when every smokers racing to kill themselves and polluting the air outside the meeting/seminar room. To the point that I stayed inside the room all the time in order not to inhale the toxic air.
At the seminar we have a hotel staff name Muhammad Sodiqin or Iqin for short, assisted us in everything that we needed and gave a very good service. I think the management of this hotel needs to give him appreciation for his excellent service for me and my team. I didn’t have time to thank him personally, because after the seminar I have to catch my plane back to Jakarta. Thank you Iqin.
Click here for original comment on TripAdvisor website
So the room was spacious, clean, big bath room, has separate sitting room, etc. But when I stayed there they had music show downstairs to the point that I could still hear it in my room (I stayed in room 1012) up until 11 PM. I called to the front desk and asked them to do something about it. Soon after I called, the sound of music is subsided. Quick response, good!
Too bad that the seminar and meeting rooms are all located in 2nd floor where this floor is smoking floor. This is the good recipe for room full of cigarette smoke at coffee break time, when every smokers racing to kill themselves and polluting the air outside the meeting/seminar room. To the point that I stayed inside the room all the time in order not to inhale the toxic air.
At the seminar we have a hotel staff name Muhammad Sodiqin or Iqin for short, assisted us in everything that we needed and gave a very good service. I think the management of this hotel needs to give him appreciation for his excellent service for me and my team. I didn’t have time to thank him personally, because after the seminar I have to catch my plane back to Jakarta. Thank you Iqin.
Click here for original comment on TripAdvisor website
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