The room upgrade due to unavailability of smoking free room

Planet Holiday Hotel, Batam, Indonesia

Overall Rating: GOOD

Stayed May 2016
Traveled on business

When I checked in, I asked the front desk to assign me the smoking free room. They did, but they didn’t ask me to sign anything stated that I will not smoke in the room. Curious, I asked if that was really a smoking free room. It turned out that though they prohibit the guests to smoke in nonsmoking room, but if they smoke anyway, the hotel will not do anything. In my mind, I could smell directly the smell of ash tray in the room. I asked them to give me the room that doesn’t have even slightly smell of cigarette smoke, or I will move to other hotel.

The Manager on Duty (MOD), finally gave me the room I wanted, but they had to upgrade it. It turned out that they still have some rooms which are still sterile from cigarette smoke. I stayed in room 1518, which has the fresh smell, far from the smell of cigarettes.

Thank you for the room upgrade. But, in my humble opinion, for the hotel this scale, Planet Holiday Batam should have been strict to the regulation of nonsmoking floor and nonsmoking room and they need to be more persistent to their guests about this. Because right now, more and more people like me who hate cigarettes very much.

Room Tip: If you are don't smoke, ask the room which is sterile from cigarette smoke.

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