The staff still need lots to learn

CK Hotel & Convention, Tanjung Pinang, Indonesia

Overall Rating: AVERAGE

Stayed May 2016
Traveled on business

This hotel is quite new. Of course the building condition is good, because it is new. But the skill of the hotel staff in giving service to hotel guests is still need to be improved. They still need lots to learn. I say this because I just stayed in this hotel for about 3 hours. As a matter of fact, I only stay in Tanjung Pinang for 5 hours. I went to this hotel directly from the airport and after the seminar I had to catch a boat to go to Batam. But even in those 3 hours, I can give comments about the hotel staff.

When my friend and I needed them to assist us preparing the room setting and audio system for the seminar, they didn’t seem giving their best to do just that. To the point that we had to address so many times what we wanted before they even understood and willing to do so.

But I still have to give the good point for this hotel. My friend who stayed here for a night, said that room was superb, and he slept like a baby. So maybe this hotel is just not meant to be as the place to support a seminar.

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