Akmani Hotel, Jakarta, Indonesia
Overall Rating: POOR
Reviewed September 2, 2011
Stayed September 2011
Traveled with family
Reviewed September 2, 2011
Stayed September 2011
Traveled with family
Number One: The one who was welcoming me when I drive through the lobby entrance, miss lead me to the parking space on the basement where there was no elevator to go up to the lobby floor. I thought I made myself clear to him that I wanted to check in to this hotel. I drove back up again to the lobby entrance and parked my car there. All they can say was simple sorry.
Number Two: My wife was already booked for a baby cot two weeks in advance, but when we checked in, the reception girl simply said that they were running out of the baby cot and she said that there was nothing they can do about it. It turned to be OK though, when they changed the baby cot to an extra bed for free.
Number Three: I just stayed at the hotel for two hours when my magnetic card door keys became expired. I had to go to the lobby floor wearing swimsuit to replace the keys. And again all they can say was a simple sorry.
Later that night there was a single letter slipped in from under the room door signed Mr. Armen Nazaruddin (the hotel Guest Service Manager) expressing his sincere apology for ‘the inconvenient’ (it supposed to be inconveniences) occurred during my stay. And... that was it.
So, I can't say no more... I won't recommend this hotel to anyone I know, and I would probably not going to spend a dime of my money for this hotel again.... Sorry!
Number Two: My wife was already booked for a baby cot two weeks in advance, but when we checked in, the reception girl simply said that they were running out of the baby cot and she said that there was nothing they can do about it. It turned to be OK though, when they changed the baby cot to an extra bed for free.
Number Three: I just stayed at the hotel for two hours when my magnetic card door keys became expired. I had to go to the lobby floor wearing swimsuit to replace the keys. And again all they can say was a simple sorry.
Later that night there was a single letter slipped in from under the room door signed Mr. Armen Nazaruddin (the hotel Guest Service Manager) expressing his sincere apology for ‘the inconvenient’ (it supposed to be inconveniences) occurred during my stay. And... that was it.
So, I can't say no more... I won't recommend this hotel to anyone I know, and I would probably not going to spend a dime of my money for this hotel again.... Sorry!
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