In order to be able to use the hotel room in the morning, I had to book it from the day before. This means that the hotel room was not in use at night. But to my surprise, when my friends enter their room, half of the room floor was flooded by water from AC. It was at Idul Adha muslim holiday and the room were fully booked. So when I requested the new room, they couldn’t provide it for us. The house keeping staff came to the room and assessed the situation only to informed us that it going to take at least 1 hour to fix the AC. Because my colleagues would only stay form 5 hour, I decided to let it be and let them fix it after my colleagues check out that afternoon. They just wanted to take some rest anyway.
But that was it, only simple sorry from the receptionist, which I thought that it was necessary for me to talk to the MOD. A man who act as MOD that morning came and see me in the lobby and apologize. Only to apologize! I know this is budgeted hotel, but even lower class hotel would give a service recovery on occasion like this. Not until I asked he promised to discuss it with the management. Later that afternoon he called me and said that the hotel could only gave the neck pillow as their service recovery. Well, what could I say, I told him to give it to my colleagues.
Room Tip: Room with good AC condition without leaking water
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